PRIVACY POLICY BY NAKEDFOOD.CH Ltd (Last updated: 25.05.2018)

The careful handling of personal data is very important to us. NAKEDFOOD.CH Ltd adheres strictly to the legal regulations for processing and use. 

When you place an order, your personal data will be transmitted to us. For security reasons they will be transmitted encrypted using the SSL procedure (Secure Socket Layer). This is a proven and secure data transmission method on the Internet. Please note, however, that data transmission on the Internet can be subject to security vulnerabilities. Complete protection against access by third parties is therefore not feasible.

 

USER ACCOUNT

In order to place orders via our webshop NAKEDFOOD.CH, the customer must open a password-protected customer account. This contains an overview of the orders placed and active order processes. Customers can also comment on our products - some of this information contains personal data (first name).

The customer must log out of the online shop. NAKEDFOOD.CH Ltd assumes no liability for password misuse unless this was caused by the operator himself. 

The customer can change the data in the customer account himself. We store the personal data primarily for optimal order processing and do not pass them on to other companies. Exception: the service provider who brings you the ordered goods will, of course, receive your address. The data passed on in this way may only be used by the recipient to fulfill his task. Any other use of the information is not permitted. 

 

ORDERING PROCESS

In the following, we will explain in detail for what purpose and to what extent we collect, process and use personal data. In the following cases we need personal data, namely:

 

- when ordering payments via Datatrans (Postfinance, VISA, Mastercard, Powerpay, Twint) and Paypal

- when shipping with Swiss Post or forwarding agent

- when contacting us by e-mail or post

- subscribe/unsubscribe to the newsletter

 

By opening a customer account, by clicking on the appropriate checkbox or by sending your comment, the following data which are requested in connection with our services for the granting of a consent, you grant us that we may collect, process and use the personal data accordingly. These include:

 

- Gender, first name, last name

- Address

- Payment data

- E-mail addresses

- Voluntarily: date of birth, phone number

 

We need the personal data of our customers in order to identify you as our contractual partner, to open and manage a customer account, to send the order and to contact you if necessary. 

We use the personal data in detail to process the orders, to deliver the goods, to process payment and to inform you about orders, products, services and offers. For this purpose we collect and store the following data:

 

- Name, address, contact details

- Voluntarily: Date of birth, phone number

- IP address

- shopping baskets

- purchase orders

- payment status

- billing address

- shipping address

- Method of delivery and payment

 

CREDIT CHECK ON PAYMENT BY INVOICE POWERPAY/MF-GROUP

With the PowerPay monthly bill, you can pay your online purchase simply by invoice. As an external payment service provider, MF-Group/PowerPay offers the payment method "payment by invoice". When concluding the purchase contract, PowerPay takes over the resulting invoice claim and processes the corresponding payment modalities. When purchasing by invoice, you accept PowerPay's terms and conditions in addition to our terms and conditions. (powerpay.ch/AGB)

In order to guarantee your security one of the third-party providers, the latter carries out a credit assessment before concluding a contract. Your personal data (name, address, date of birth) will be sent to PowerPay - MF Group - P.O. Box 336 - CH-9004 St.Gallen during the credit check. If you have any questions about your PowerPay invoice, please contact PowerPay Customer Service directly: Phone: 058 806 06 00 or e-mail: info@powerpay.ch

 

REVOCATION

Of course, you can revoke the permission for the use, processing and collection of data at any time by sending us a corresponding message to info@nakedfood.ch - the customer account will be deleted afterward. However, this does not apply to the data required to process a current order. Upon receipt of your objection, we will no longer use, process and transmit the data concerned for any purpose other than to process your order, nor will we send advertising material including our catalogs to you. 

 

EMAIL NEWSLETTER

For the future, we reserve the right to send you an e-mail newsletter at appropriate intervals to your e-mail address, which may contain information as well as advertising content relating to our products. However, you will always have the option to unsubscribe from the newsletter, for example by simply sending an e-mail to info@nakedfood.ch or by clicking on the corresponding link in the respective newsletter.

 

USAGE DATA / PROFILES / COOKIES

Some data is collected when you use our website. The following applies to such usage data:

When our Internet pages are visited by registered users or simple Internet users, we store certain data in so-called log files. A log file consists of the IP address, the beginning and end of the visit to our pages, the amount of data transmitted and the subpages that were called up on our website. We collect and store the log files for security reasons in order to be able to trace cases of misuse of our services. The data also provide us with information about how our service is used. For example, which pages are particularly popular, at which times the use of our services is very intensive, how the navigation within the services proceeds, etc. The results of this analysis are finally available in a statistical form and are anonymous. We use the results for the technical and editorial optimization of our services. This means, for example, that we do not know which usage behavior you prefer, but only that there is someone who has such a usage behavior. We have no means and no interest in identifying you as an individual on the basis of an IP address.

Our website uses Google Analytics, a web analysis service of Google Inc. based in 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A. "("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site (see below for more information on cookies). The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data held by Google.

Nakedfood.ch also uses plugins of the network facebook.com (e.g. the "Like-Button") of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. Our respective websites are marked with the corresponding button. If you access our websites with such a plugin, your browser will establish a direct connection to Facebook's servers. The content of the plugin is transmitted by Facebook Inc. directly to your browser and displayed accordingly in the environment of our website. We won't be able to influence the content of the plugin in detail. 

Facebook Inc. may use the usage data transmitted to the servers of Facebook Inc. to track which of our websites you have accessed and to associate this information with a Facebook account if you are registered with Facebook or have recently visited a Facebook page or other pages with Facebook content. If you also actively use plugins from Facebook (e.g. press the Like button), the corresponding information is transmitted directly from your browser to Facebook Inc. without us having any further influence on this. For detailed information on how and to what extent Facebook Inc. collects, processes and uses such data, please refer to the privacy policy of Facebook Inc. at www.facebook.com/policy.php There you will also learn which settings you need to protect your privacy. 

To prevent Facebook Inc. from collecting information about you during your visit to our websites, you can log out of Facebook Inc. at the beginning of a visit to our websites and delete any existing cookies from your browser. You can object to the collection, storage and use of data at any time.

We use cookies on our website. Our cookies provide us with login data, information about your browser type and version, the date and time of your visit and the cookie number.

The further course of our services enables us to recognize you when you return to our website after a session.

If you want to prevent the use of cookies, your browser allows you to accept/deny and store new cookies. 

 

DATA CONTENT

Within the framework of our blog (product evaluation), you have the possibility to post content. In this context, we store these contents and contributions in order to make them available on the Internet (including personal data in or in connection with your contributions). However, you alone decide what information you want to share about yourself. We use the data you have provided or released technically available at the designated places in the customer forum. Under no circumstances, your e-mail address or even your password will be visible to the Internet public or other registered customers.

Upon termination of the User Agreement, your account will be deactivated. However, contents you have posted can still be accessed. In this circumstances, you still have the option to contact us by e-mail for request of anonymization of certain content.

 

LINKS TO OTHER WEBSITES

Our website contains links to websites of other providers. After clicking on the link, we have no influence on the processing of any personal data transferred to the third party (such as the IP address or the URL on which the link is located), since the conduct of third parties is beyond our control. We can, therefore, accept no responsibility for the processing of such data by third parties.

 

INFORMATION, CORRECTION, DELETION, BLOCKING

You have the right to know which personal data are stored in our online store. If you desire to have your personal data blocked please give us appropriate information writing us a note at info@nakedfood.ch.

Excluded from deletion are data needed to process pending orders or to enforce our rights and claims, as well as data which we must keep in accordance with legal requirements.

 

COLLATERAL

NAKEDFOOD.CH Ltd uses technical and organizational measures to ensure customers' data protection against loss, incorrect changes or unauthorized access by third parties. From our side only authorized persons have access to customer data, this only as far as it is necessary in the context of the above-mentioned purposes.